Our policy is applicable for 14 days after the item is shipped. If 14 days have passed since your order was shipped, unfortunately we can’t provide a refund or exchange.
Products purchased through our online store CANNOT BE RETURNED OR EXCHANGED IN STORE. We apologize for any inconvenience this may cause.
To be eligible for a return, your item must be unused and in the same condition that you received it. If applicable, products must be in original packaging, unopened, unworn and/or with all tags/stickers attached. You will be refunded the full purchase price MINUS the original shipping cost if the previous requirements are met.
Please contact us at firstname.lastname@example.org before making any returns
All returns/exchanges must be sent back using a method of the buyer’s choice (the buyer is responsible for the cost). It is recommended that the package is insured for the full value of the contents and has a tracking number to ensure delivery. For simplicity we recommend using the same packaging as the product was received. Please ensure that the product is securely packed. We are not responsible for any lost packages/damaged products during return shipping. Depending on where you live, the time it may take for your returned product to reach us may vary.
Please label the package as follows:
Returns/Exchanges Order # (Insert Order Number Here)
Tad’s Sporting Goods
8570 Granville Street
RACKETS (Tennis, Squash, Badminton inclusive)
The original manufacturer’s plastic must still be on the handle and the racket and strings must show NO SIGNS OF USE. If the racket was strung through our customization options (meaning pre-strung rackets EXCLUDED), you will be refunded the total price MINUS the cost of the string AND $10 stringing labour. If the racket was strung through a third party after reception, the racket CANNOT BE RETURNED.
Purchases made during a sale or on clearance are FINAL SALE and CANNOT BE RETURNED OR EXCHANGED unless there was a mistake/defect within your order.
DEFECTIVE/MISTAKE IN ORDERS
Please contact us at email@example.com before returning any defective products or to resolve incorrect orders.
In the case of defective merchandise (whether regular price or sale items), we will need to receive the product for exchange. In this case, we will provide a pre-paid printable shipping label (Canada Post). We will inspect the product for the defects mentioned and provide a replacement as soon as possible. In the case that the defect cannot be identified by us or the manufacturer, we will consider this a regular return and apply the relevant deductions to the refund total as mentioned above.
For mistakes that we have made in packaging your order with missing or incorrect products, the missing products will be sent to you a prepaid return shipping label will be provided. All packages are weighed and the weight is used as a representation of package contents.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment as soon as possible (usually limited by the bank and is usually 3 business days from when we e-mail you).
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org